FAQ

Use Contact us form.

Existing customers email: warehouse@3pprime.com

To start with our services please read the Terms & Conditions page and complete the Sign Up form.

1. Have your products shipped directly to our warehouse.

2. Provide us with your shipment information and any additional information needed to warehouse@3pprime.com

3. We prep, label, package and ship your products directly to Amazon FBA or Walmart WFS.

Our usual turnaround time is 2-3 business days. It can take longer during peak season in Q4 or if there are any issues with your delivery.

Oversized/overweight, bundled, glass, intensive and bulk shipments may take between 3-7 business days.

Turnaround time starts only after pick (packing) list and labels provided.

We go by calendar month so you will be billed based on total units sent in the month.

Invoices will be sent through Paypal before the shipments are shipped for the first orders. After we have an established partnership, invoices will be sent in the fist business day of the new month.

Payment methods:

Credit Card + 3% service charge

Paypal + 3% paypal fee

Payoneer

Zelle ( Free of Charge)

Bank Transfer (US Free of Charge / International $30 charge)

The shipping labels and charges for your Amazon bound shipments will go through your Seller Central account. We recommend using Amazon's Partnered Carriers to save on shipping costs. You pay those shipping costs through your Amazon account.

For WFS, hazmat shipments, or any other shipments that go outside of the partnered carrier, we will invoice you for the incurred shipping costs.

• Products larger than 24 inch on their longest side
• Products heavier than 20 lbs
• Books
• Cold storage items
• Liquidation orders
• Those are not permitted under the law and illegal substances.

Chocolates and Meltable items we accept starting October until March.

As per Amazon policy: FBA accepts meltable products from October 16 to April 14 only.

If you'd like us to use Inventory Lab or any other 3rd party listing tools to create your shipments, we will need sub-account access with ‘List’ .

InventoryLab integration will result in a $10 per month in management fees as we have to create a user email for your inventoryLab account.

Please send inventory to 3P Prime at the address below:

3P Prime / Your Company Name

680 Sharrotts RD, Unit 3,
Staten Island, NY 10309

Yes, We do. However we expect all clients to be familiar with the basic terminologies and fulfillment process of Amazon.

At this time we do not accept Arbitrage clients.

Yes, We do. We expect all clients to be familiar with the basic terminologies and fulfillment process of the WFS.

Sure! We use warehouse management system by Teapplix, helping us to connect any of marketplaces you sell on fulfill your orders same business day.

Absolutely, We do this regularly.

Additional fees apply.

Yes we can! Please request first.
Each request will be handled separately depending on the item, condition and services needed.

Yes, Split up your shipments by sending part to Amazon and/or WFS, and we’ll store what left. Will replenish as needed.

Storage will be billed accordingly.

No. We have a strict confidentiality policy and will not disclose information about you or your business.

Yes. Our warehouse is a secure facility with cameras and your items are stored with care.

We store your documentation in dedicated file and can scan it or ship it directly to you upon request.

Shipping fee apply.